Case Study: Portland Therapy Center
An online community of Portland area mental health professionals seeking to make the experience of finding a therapist easy.
Portland Therapy Center needed a robust directory with lightning fast search results for their therapist search. The center provides mental health services to the community and needed a way for patients to easily find the right therapist for their needs. The previous directory was outdated and slow, causing frustration for both patients and staff. The center's management team decided to invest in a new directory that utilized advanced search algorithms to quickly match patients with the appropriate therapist based on their specific requirements.
Portland Therapy Center has been around for a number of years, built on a legacy version of ExpressionEngine. The PTC team worked with another developer to rebuild the site on Craft CMS, but the developer ran into some serious challenges that threatened the completion of the site.
We were brought in at the 11th hour to take over and help with the website project that had significant challenges getting to the finish line.
We adopted the partially completed site, and helped navigate a successful completion. Following the launch of the site we've worked with Jeff to refine and develop additional features to make the PTC website stable, self-managing and successful.
The new directory also features detailed profiles for each therapist, including information about their specializations, certifications, and availability. The investment in the new directory has greatly improved the patient experience and has led to an increase in patient satisfaction and retention.
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